• What is the refund policy on the Marketplace?

  At WonupShop, we offer a refund for the first trial of 10 credits on SeatPlay to ensure customer satisfaction. However, it's important to note that for purchases made in the Local Marketplace from our local partners, refund policies will be subject to their individual terms and conditions. Our goal is to connect you with local establishments and support the community, while respecting the policies set by our valued partners. If you have any specific questions regarding a refund, we are hSome readers

• What is the shipping/pick up policy?

  Our shipping and pick-up policies vary depending on the vendors in our Local Marketplace. For home deliveries, it may take up to 7 days to receive your purchased items. We strive to ensure timely deliveries, but please note that shipping times can be influenced by factors such as location and availability of the product. When you pick up in-store, you will always need to provide the Order ID associated with your purchase from your email. This helps us ensure a smooth and efficient pick-up proceFew readers

• Do my points expire?

  No, your credits in Seatplay do not expire. You can accumulate credits over time and play whenever you want, at your own pace. Similarly, when your credits convert to points, they also do not have an expiration date. We believe in providing our users with the flexibility to accumulate and utilize their credits and points as they choose, without any pressure for compulsive purchases. Our philosophy revolves around creating a rewarding experience that empowers you to support local businesses on yoFew readers

• What are handling fees?

  The admin fees, also known as handling fees, are charges imposed by third-party service providers, such as payment processors, for their services in facilitating secure and smooth transactions. These fees help cover the costs associated with processing payments, ensuring the security of your transactions, and maintaining the operational aspects of our platform. We strive to keep these fees as low as possible while still providing a secure and reliable payment experience. The admin fees are transFew readers